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Thea Render FAQ

Content:

  1. How to apply for a Thea Render license
  2. How to remove watermark from renders
  3. What to do if you can't add new materials

 

1. How to apply for a Thea Render license

Click here to go to the Altair sign-up page, and fill in the requested data.

You will have to fill in your Host ID, this is a unique code linked to your pc.

 

To find your Host ID on Windows:

  1. Open SketchUp on the computer where you want to use Thea Render
    (Thea Render must already be installed)
  2. Choose the tab Extensions, then Thea Render, then License Setup
  3. Click the 'Copy' icon next to 'Host ID: [Ethernet] XXXXXXXXXXX' to copy the Host ID
  4. Paste the Host ID in the corresponding field in the form on the web page

To find your Host ID on MacOS:

Your Host ID is the same as your MAC address, without the ':' symbols. You will have to enter your Host ID without these symbols.

Click this link for the official Thea Render guide to find your MAC address.

 

Once you have your Host ID for Windows or Mac, fill in the rest of the form.
You will receive an e-mail from Altair to verify your e-mail address. Follow the instructions. Shortly after, you will receive your Thea Render license file via e-mail.

Place the license file in a folder of your choice, where it will not be moved or deleted. You could place it in your Documents folder, or a dedicated folder for tools.

 

Install Thea Render if you haven't already. Open SketchUp, click the tab Extensions, then Thea Render, then 'License setup'. Click 'License File', then choose 'Browse' and select the downloaded license file 'altair_lic.dat'. Activate, and you can start using Thea Render

 

2. How to remove watermark from renders

If your renders end up having a watermark, this is probably because your software doesn't have a valid license, or isn't activated with the altair_lic.dat file. Follow the steps listed in number 1 to activate your Thea Render license

 

3. What to do if you can't add new materials on macOS

If you can't add downloaded materials to your Thea Render library, you will need to give the folder the rights to do so. First, force stop SketchUp and Thea Render if they are running. Open the Apple menu at the top of your screen and click 'Force Quit', or use the key combo Option+Cmd+Esc. In the Force Quit menu, select Thea Render or SketchUp if they are listed, and click Force Quit.

 

Once SketchUp is stopped, go to the folder Library/Application Support/Thea Render in order to give the 'Materials' folder in there the rights to change things on your computer. Select the Materials folder, click on File and then Info. Unlock the lockpad in the bottom right and give 'Read & Write' rights to everyone in the list.

 

Start SketchUp, you should be able to add materials now.

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